hotel grand santhi

Effective Date: 25/5/2016
Last Updated: 20/5/2024

Hotel Grand Santhi respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or stay at our hotel.

1. Information We Collect
We may collect the following information from our guests and website visitors:

• Personal Information: Name, email address, phone number, postal address, ID or passport details.
• Booking Details: Check-in/check-out dates, room type, special requests, and payment details.
• Payment Information: Credit/debit card details (processed securely), billing address.
• Technical Data: IP address, browser type, operating system, and cookies when you use our website.

2. How We Use Your Information
We may use your information to:

• Process and confirm hotel reservations.
• Provide personalized guest services during your stay.
• Send booking confirmations, invoices, and updates.
• Respond to inquiries and provide customer support.
• Improve our services and guest experience.
• Comply with legal and regulatory obligations.

3. Sharing Your Information
We do not sell your personal information. We may share your information with:

• Hotel Staff & Service Providers: Only as necessary to fulfill your booking and provide services.
• Payment Processors: To securely handle transactions.
• Legal Authorities: When required by law or for legal protection.

4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment data is processed through secure and encrypted systems.

5. Cookies & Tracking Technologies
Our website uses cookies to improve functionality, personalize your experience, and analyze website traffic. You may disable cookies in your browser settings, but some website features may not function properly.

6. Your Rights
You have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw your consent for certain uses.
• To exercise these rights, please contact us using the details below.

7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.”

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:

Hotel Grand Santhi
Address: Jl. Patih Jelantik No.1, Dauh Puri Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80113
Email: marketing@hotelgrandsanthi.com
Phone: +62 823-2256-5399
Website: https://www.hotelgrandsanthi.com